Customer Experience Specialist

1-3 years
21 days ago 1 Applied
Job Description

Job Description

Join a Revolutionary Team Transforming the Hospitality Industry!

Immerse yourself in a career where your passion meets purpose. Experience the perfect blend of professional fulfillment and personal well-being. Picture a day where your expertise fuels innovation, your voice shapes solutions, and your achievements are celebrated. Step into a supportive environment where growth isn't just encouraged it's inevitable. Join our team of creators and redefine success in the hospitality industry.

Experience the Future of Hospitality: About the Role

Be part of our client's team as a Technical Support Representative, providing timely and accurate assistance to customers via email, chat, or phone, ensuring customer satisfaction with technical solutions.

Employment type: Full time
Shift: Shifting
Work setup: Onsite, Makati
Salary: PHP 30,000 to 33,000
Perks: Performance-based incentives, career growth, work-life balance

Spark Innovation: Responsibilities
  • Respond to customer queries promptly and accurately across various channels.
  • Provide step-by-step technical help in both written and verbal formats, with great attention to detail.
  • Diagnose customer issues, solve problems, and assist with queries about their account.
  • Manage a ticket queue based on priority and SLAs.
  • Share and contribute to the knowledge base.
  • Work closely with our developers and technical teams to ensure customer satisfaction.
Unleash Your Skills: Qualifications Needed
  • Native English or near-native proficiency.
  • Minimum 1-year technical support or customer service experience.
  • Strong computer skills and tech-savvy mindset.
  • Excellent verbal and written communication skills.
  • Adaptability to fast-paced environments.
  • Critical thinking and problem-solving abilities.
  • Customer-centric attitude with empathy and positivity.
  • Willingness to work in shifting schedules and night shifts.
  • Experience with ticketing systems is preferred.
  • Knowledge of help desk software and remote support tools is a plus.
  • Experience in the hotel, finance, or travel industry is advantageous.
  • HMO coverage
  • Performance-based incentives
  • Career growth opportunities
  • Prime office locations with free gym access
  • Great work culture
  • Exposure to international clients and cutting-edge technologies
  • Standard government and Emapta benefits
  • Diverse and supportive work environment
  • Fun employee engagement activities
Explore Our Client's World:

Our esteemed client is a pioneering force in the property management software industry, revolutionizing hospitality operations worldwide. Specializing in empowering businesses to optimize operations, automate tasks, and streamline their processes from a unified platform, they cater to a diverse range of hospitality providers. With a commitment to simplifying complexities and enhancing guest experiences, our client is at the forefront of shaping the future of hospitality. Join us and be part of this transformative journey.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.


Job Source:

Emapta is a leading offshore staffing and outsourcing company in the Philippines. Providing BPO services to clients from the US, AU and other countries.

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