2.0 Essential Duties and Responsibilities
A. Customer Focus
- Work towards meeting and exceeding customers expectations; seeks guidance and assistance from seniors whenever needed.
- Strive to understand a customer's health condition, lifestyle, habits and requirements; and ensure that the customer's health remains the focus when answering queries and/ or providing product information and benefits.
- Ensure that ALL customers are treated with respect, and complaints and/ or inquiries are handled with the highest level of professionalism making certain that only necessary information is disclosed.
- Document and forward to Store Exec the product feedback and service experience given by customers.
- Offer to assist the customer in navigating the Online Shop
B. Sales Achievement
- Achieve monthly sales target both total and per category through various efforts including telesales, upselling and/ or cross-selling.
- Utilize sales strategies and all marketing efforts.
- Ensure that product inquiries are handled effectively.
- Efficiently handle the sales process and ensure that sales transactions are processed observing all standards especially those that relate to cashiering and
- POS are strictly observed.
- Encourage customers to sign up for the membership program.
C. Product Knowledge
- Learn the products by reading relevant materials available in the store, Telegram app and through self-study.
- Attend product training sessions, and complete all product-related examinations.
- Engage in knowledge-sharing with co-employees.
- Provide at least basic information about the products of each category.
- Provide product expertise at least in one category.
D. Inventory Management and Control
- Ensure that shelves and gondolas are well-stocked and in accordance with the merchandising standards; perform product facing; monitor and update shelf-tags
- Check product expiry and timely report any form of damages.
- Ensure that nearly expiring products are pulled out from the shelves.
- Participate in inventory count.
- Ensure that inventory variances are accurately documented and reported for appropriate action by the Store Exec.
- Receive and check stock delivery; ensure that documents reconcile with actual products delivered.
- Coordinate with other stores on product requests.
E. Standard Operating Procedures
- Observe all work standards, rules & regulations including adherence to all applicable health and safety protocols.
- Ensure that all areas are kept clean maintaining the premium look of the store.
- Be aware of shoplifters at all times, and immediately report to the Store Exec any irregularity observed in the store.
D. Others
- Perform other operational tasks that may be assigned by the Store Exec.
- Participate in all improvement and engagement programs and initiatives implemented in the store.
E. Performance Indicators
- Actual Sales vs Target
- Service Level (100% rating on Service Level Standards)
- Customer Relations (Zero number of attitude-related customer complaint within a
- PA period)
- Merchandising Standards (average score of 100% on merchandising standards within a PA period)
- Inventory Count Accuracy (100% accuracy within a PA period)
- Accuracy in Cashiering (100% accuracy within a PA period)
- Product Knowledge Index (Average Score of 85% in all company-initiated examinations within a PA period)
- Brand Loyalty and Commitment
4.0 Qualifications
- Demonstrates Beginner proficiency level in operational competencies, business, people, and leadership competencies.
- Believes in and models the brand in appearance, demeanor and lifestyle
- Detail-oriented, focused and highly organized
- Discreet and very professional
- Personable and with very good communication skills
- Patient, respectful and tactful
- Persistent and with good influencing skills
- Good in time management
- Capable of multi-tasking and working under pressure
- Capable of handling changing requirements or demands
