Cruise Consultant b 7

PERSONAL CRUISE CONSULTANT Campaign: US Cruise Reservations Account
Work Type: OUTBOUND - sales
Work Schedule: Shifting - US
Salary Package: 23,000.00 all in package (18k Basic + 2k Non-Tax Allowance + 3k
Campaign Allowance)
Reporting Site: Eastwood, Quezon City
Work Arrangement: Onsite

Minimum Qualifications:

• Sales target: Proactively use all available resources in order to generate targeted revenue
• of deposited new direct bookings annually; from both past and prospective customers
• Manage own time and priorities, to efficiently contact and service leads
• Build and maintain relationships with contacted leads to facilitate repeat business
• Champion and be an ambassador for the Cruise Holiday team including working with
• and developing outbound processes
• Display excellent customer service and exceed customer expectations at every
• opportunity: including (but not limited to) selling the right cruise holiday to meet
• customer needs
• Incorporate key messages and strategies to ensure the best outcome for the customer
• and the business, including brand compliance
• Utilize and develop creative selling techniques, including up-sell and cross-sell options to
• customers: promoting certain sailings as directed by the business
• Guide and influence contacted leads to make a booking using selling skills and
• strategies
• Proactively develop a lead follow-up process and strategy, including diary management
• to contact leads in a timely manner and the provision of further information and/or
• relevant brochure
• Take initiative to provide feedback and suggestions to the team and wider Customer
• Service department on process and procedural improvements
• Maintain the highest standards of professionalism in all interactions, creating a positive
• image of the products and the Company
• Challenge all levels of management utilizing correct channels, where facts and evidence
• require it
• Commit to and demonstrate the values and behaviors of Customer Service and the
• wider department / Company
• Other duties as required