Cruise Consultant b 7

Job Description

PERSONAL CRUISE CONSULTANT Campaign: US Cruise Reservations Account
Work Type: OUTBOUND - sales
Work Schedule: Shifting - US
Salary Package: 23,000.00 all in package (18k Basic + 2k Non-Tax Allowance + 3k
Campaign Allowance)

Reporting Site: Eastwood, Quezon City
Work Arrangement: Onsite

Minimum Qualifications:

  • Sales target: Proactively use all available resources in order to generate targeted revenue
  • of deposited new direct bookings annually; from both past and prospective customers
  • Manage own time and priorities, to efficiently contact and service leads
  • Build and maintain relationships with contacted leads to facilitate repeat business
  • Champion and be an ambassador for the Cruise Holiday team including working with
  • and developing outbound processes
  • Display excellent customer service and exceed customer expectations at every
  • opportunity: including (but not limited to) selling the right cruise holiday to meet
  • customer needs
  • Incorporate key messages and strategies to ensure the best outcome for the customer
  • and the business, including brand compliance
  • Utilize and develop creative selling techniques, including up-sell and cross-sell options to
  • customers: promoting certain sailings as directed by the business
  • Guide and influence contacted leads to make a booking using selling skills and
  • strategies
  • Proactively develop a lead follow-up process and strategy, including diary management
  • to contact leads in a timely manner and the provision of further information and/or
  • relevant brochure
  • Take initiative to provide feedback and suggestions to the team and wider Customer
  • Service department on process and procedural improvements
  • Maintain the highest standards of professionalism in all interactions, creating a positive
  • image of the products and the Company
  • Challenge all levels of management utilizing correct channels, where facts and evidence
  • require it
  • Commit to and demonstrate the values and behaviors of Customer Service and the
  • wider department / Company
  • Other duties as required


About Recruiter
Micah De Castro


Sales - Corporate




Customer Service,
Technical Support,
Executive Search and IT Roles


Junior Level,
Mid Level,
High Level,
Top Management

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