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Corporate Travel Advisor

JPMorgan Chase Bank, N.A.


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3-5 Years
5 days ago
15 Viewed
0 Applied

Job Description

Job Description :

Embark on a rewarding career journey as a Corporate Travel Advisor. In this role, you will utilize your travel advisor skills, build relationships with clients, and act as a consultant for all aspects of their travel needs.

As a Corporate Travel Advisor within the FROSCH team, you will be responsible for managing the travel reservations of clients from their initial request to completion. This will include arranging all elements of travel such as coordinating airline, hotel, car rental, and other travel needs. You will work on a collaborative team that will demand the highest level of customer service.

Job Responsibilities

  • Manage clients travel reservations from initial request to completion this includes coordinating airline, hotel, car rental, rail and other travel needs for clients
  • Process cancellations, alterations, and informing customers when a flight has been delayed or cancelled
  • Utilize proprietary and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance, and savings documentation
  • Communicate operating standards, protocols, and core values to suppliers and clients appointed to specific arrangements
  • Listen and guide conversations with customers to resolve problems in a timely manner in any circumstance and provide best in class customer service
  • Participate in operational projects, training and functions as appointed by a manager or team lead
  • Develop relationships with clients to improve the overall service level and be responsive to client's needs by issuing resolutions with excellent communication and follow-up

Required qualifications, capabilities and skills

  • Must have at least 3 years of recent experience as a Corporate Travel Consultant or equivalent position.
  • Minimum of 3 years of full functional use with Global Distribution Systems (GDS) such as Sabre or Apollo
  • Ability to use GDS to execute seat assignments and upgrades, and create and send itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, Amtrak tickets, and Phase IVs is required
  • Extensive expertise of domestic and international airports and cities, as well as their inherent logistics as it relates to business/corporate travel is required
  • Working knowledge of Microsoft Office (Outlook, Word, Excel, Teams, etc.)
  • High school diploma, GED or equivalent

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


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