Compliance Support Agent

0-2 years
16 days ago 1 Applied
Job Description

The Compliance Support Agent is a key position in our Customer Success team. In this position, your execution of document intake will provide customers with a high level of impact to our shipper customers. This will also provide their carrier partners with a seamless onboarding experience. On a day-to-day basis, you provide support by collecting and evaluating compliance documents for our onRamp platform customers.

Job Responsibilities:
. Navigate intake queue of insurance/compliance documents, transferring information into the onRamp portal accurately and efficiently
. Log all document intake using tracking files until tool queue system is established
. Provide qualitative feedback and thoroughly document issues found within the onRamp platform
. Create and escalate support tickets to the Customer Success Team.
. Execute VIP quick turn-around requests in accordance with Roger That's service level commitments.
. Share knowledge within the team via documentation, on-going training, and participation in testing as needed as well as to ensure on-going improvements in quality and related services
. Discovers and meets underlying needs of customers
. Follows through on requests and complaints
. Becomes a trusted advisor to the customer
. Excellent written and verbal communication
. Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message
. Attend internal and customer meetings as requested
. Participate in other assigned projects

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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