Collections Manager (Sup/Manager level)

The key duties and responsibilities include but are not limited to:

Customer set up and maintenance of the customer database in AP21
Review and approval of all credit applications adhering to the guidelines provided by external credit insurers and internal NAR process / timelines
Accurate and timely processing and allocation of all customer payments, invoices and credit notes issued
Timely, consistent and structured approach to collecting amounts due using a process that is compliant with the business debtor insurance policy and agreed process including but not limited to NAR, Zelus, Belgravia
Daily monitoring of accounts and weekly review of unallocated sales transaction report
Accurate and timely reporting to the AR & Banking Team Leader around aged receivables and problem accounts
Efficient resolution of customer invoicing or other credit request issues whilst ensuring compliance with internal systems and processes
Develop and maintain positive and fair relationships with key customer accounts
Support the AR & Banking Team Leader with any ad hoc requests from time to time as required
Manage and respond to all Zendesk tickets in line with agreed SLA
Maintain a professional approach to both verbal and written communication when liaising with all customer accounts
Identification and implementation of improved processes and procedures
Displays a positive attitude towards all staff
Contributes positively in team meetings and discussions
Ability to communicate with the team effectively
Actively contribute to NAR'S and the team's success