Collections Manager (Sup/Manager level)

2-3 years
7 days ago
Job Description

The key duties and responsibilities include but are not limited to:

Customer set up and maintenance of the customer database in AP21
Review and approval of all credit applications adhering to the guidelines provided by external credit insurers and internal NAR process / timelines
Accurate and timely processing and allocation of all customer payments, invoices and credit notes issued
Timely, consistent and structured approach to collecting amounts due using a process that is compliant with the business debtor insurance policy and agreed process including but not limited to NAR, Zelus, Belgravia
Daily monitoring of accounts and weekly review of unallocated sales transaction report
Accurate and timely reporting to the AR & Banking Team Leader around aged receivables and problem accounts
Efficient resolution of customer invoicing or other credit request issues whilst ensuring compliance with internal systems and processes
Develop and maintain positive and fair relationships with key customer accounts
Support the AR & Banking Team Leader with any ad hoc requests from time to time as required
Manage and respond to all Zendesk tickets in line with agreed SLA
Maintain a professional approach to both verbal and written communication when liaising with all customer accounts
Identification and implementation of improved processes and procedures
Displays a positive attitude towards all staff
Contributes positively in team meetings and discussions
Ability to communicate with the team effectively
Actively contribute to NAR'S and the team's success




customer set up
credit applications
credit notes
aged receivables
zendesk tickets

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.