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Client Specialist | Hybrid | MOA



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2-3 Years
11 days ago
39 Viewed
1 Applied

Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

A Sr. Client Implementation Specialist is expected to:

The person will be responsible for leading the transition/implementation/set up of new small Clients to the Operations environment.

. Provide support and expertise to clients on recruitment, technology, operations with the help of various support Departments to ensure successful launch of new Clientu0027s operation.

. Administrative/Support
- Responsible for supporting transition back-end documentation for small client businesses
- Ensure adherence to TATs set for each task assigned
- Coordination with Shared Services to drive action required through filing of tickets and oversee completion in a timely manner. Responsible for leading and driving action required from Shared Services including Talent Acquisition, Information Technology, Operations, HR Facilities and Legal
- Draft and submit regular and adhoc reports as assigned
- Manage special projects as assigned

. Project Management
- Responsible for end to end transition management of small client businesses into the operations environment including initiating, planning, scheduling, executing and controlling transition projects
- Responsible for planning and facilitating client meetings, maintenance of project plans and completion of all required handover documents
- Monitors and tracks the progress of each transition project and provides periodic reporting of risks and progress to the client, project team members and Implementation Manager.
- Ensures risks and impacts to the clients are identified and addressed
- Establishes and manages relationships that may include both external and internal employees

What it takes to be part of our team:

. Bacheloru0027s Degree in any field.
. At least 2-3 years of experience in administration, project management and customer service
. Excellent Communication skills, both written and verbal
. Proficient in MS Office and Google-Suite Applications
. Amenable to work on a later Midshift Schedule
. Amenable to Work On-Site (MOA) during probationary period then will transition to Hybrid Set-Up upon regularization.

Whatu0027s in it for you
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit

.Terms & Conditions apply

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.


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