Client Onboarding Specialist

Description:

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment's provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.

About the role:

As we continue to scale globally, we are expanding our Client Onboarding Team and are looking for a Client Onboarding Specialist who thrives in fast-moving environments and is motivated by delivering exceptional client experiences. Role Overview This is a high-impact role at the intersection of client success, project delivery, and fintech operations. You'll partner closely with our Strategic Partnership Sales Team to lead onboarding initiatives for global clients and ensure a seamless transition from implementation through to go-live and beyond. You'll act as a trusted partner to clients, owning onboarding projects end-to-end while helping businesses unlock the full value of the TransferMate platform.

Working shift: Monday - Friday, 22PM - 06:30AM (only on Fridays its going to be 22PM - 06:00 AM)

The position is temporary 12 months maternity replacement

Responsibilities:

• Deliver a world-class onboarding experience for Strategic Partners and their clients, building confidence and trust from day one
• Lead client implementation kick-off meetings and drive projects through to successful completion
• Manage multiple onboarding projects simultaneously while maintaining exceptional attention to detail and stakeholder alignment
• Facilitate discovery and information-gathering sessions to understand client requirements and operational needs
• Configure TransferMate solutions to support client-specific workflows and business objectives Act as the central point of ownership across implementations—managing communication, timelines, risk mitigation, issue resolution, and stakeholder expectations
• Collaborate cross-functionally with Sales, Operations, Product, and technical teams to deliver seamless client launches
• Support partners and clients post go-live, ensuring ongoing success and a strong customer experience throughout the onboarding journey
• Identify opportunities to improve onboarding processes, enhance efficiency, and elevate the client experience at scale

Requirements:

• Bachelor's Degree or Diploma in a relevant discipline, or equivalent industry experience
• More than 2 years experience delivering complex implementation or onboarding projects within a SaaS, fintech, or technology-driven environment
• Strong exposure to Client Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions
• Confidence managing multiple stakeholders, priorities, and timelines in a fast-paced environment
• A solutions-oriented mindset with the ability to navigate challenges, remove blockers, and keep momentum moving forward
• Excellent presentation, communication, and relationship-building skills, with the ability to engage both technical and non-technical audiences
• Strong organisational and time-management capabilities, with a proactive and highly accountable approach to delivery
• Experience achieving onboarding, implementation, or customer satisfaction targets
• High attention to detail and a commitment to delivering an exceptional customer experience Strong technical fluency, including experience working with API integrations
• Advanced proficiency across Microsoft Office tools, including Excel, Outlook, Word, and PowerPoint
• Excellent spoken and written English, including grammar, spelling, and professional presentation skills

Benefits:

Why Join TransferMate

This is an opportunity to join one of Ireland's fastest-growing global technology companies at a pivotal stage of growth. You'll work with ambitious colleagues, innovative technology, and international clients while helping shape how businesses move money around the world. If you're energized by ownership, collaboration, and delivering meaningful client impact in a scaling fintech environment, we'd love to hear from you.

• Competitive annual leave and additional days per length of service
• Remote working
• Maternity and paternity leave
• Compassionate leave

TransferMate is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.