Business Systems Analyst

Company Profile:

Our client is a publicly listed European company, renowned for its cutting-edge payment processing software used by major banks, payment service providers, and financial institutions worldwide. Established in 1988, they specialize in developing highly scalable, reliable, and flexible card payment processing solutions, offering an industry-leading end-to-end platform for Card Issuing, Card Acquiring, and ATM Services. Their solutions support all aspects of authorization, message switching, transaction routing, merchant acquiring, and card issuing, with multi-currency facilities covering 121 currencies for cross-border clearing and settlement.

Duties and Responsibilities:

Assist in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients SLAs

Review client requirements analysis and high-level Test Cases in order to prepare functional and regression test cases and viable acceptance criteria

Ability to work under pressure to agreed SLAs whilst maintaining acceptable quality standards

Identify any flaws in the gap analysis and revert back to Change Management or Project Definition teams during testing phase

Act as a central point of contact (via e-mail, teleconferencing and on-site workshops) for the delivery of specific changes worked on

Liaise with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications

Configure the software systems developed by the company according to requirements documented by the Project Definition or Change Management teams

Perform release coordination, documentation, version control and regression testing

Provide knowledge transfer to Support Teams or any other team as required as part of the delivery hand-over

Deliver release to clients and provide support during implementation

Participate in onsite support or training as per clients request

Provide 2nd line support for clients and the company's support teams in line with applicable SLAs

Participate in the 24x7 shift to provide client support

Must-have Skills / Qualification:

Proven experience of at least 2 years as a Business Analyst

Good knowledge or working experience in the card payments

Familiarity with standards associated with IT practice nationally and internationally

Ability to facilitate remote and face-to-face client meetings

Excellent verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders

Advantageous Skills:

Bachelor's Degree in Information Technology, Computer Science, Business or related

Proficiency in SQL

Experience with APIs

Proficiency in testing methodologies and test case execution