PRIMARY ROLES AND RESPONSIBILITIES
- Energize teams and stakeholders in collecting data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, delivery excellence, and customer satisfaction, and present action plan to management
- Leading ongoing reviews of business processes and developing optimization strategies
- Conduct Business Case Analysis & Process Re-engineering for the company and the clients
- Team up with various stakeholders in upholding compliance in all organization policies, standard procedures, and other regulatory body (ISO, Quality Management, Information Security, etc.)
- Validate control plans and governance processes set up in the business
- Establish, maintain, and publish project and initiative dashboards
- Co-pilot for team members in project work, and providing assistance to understand and utilize a portfolio of operational excellence and change management tools
- Staying up-to-date on various technology driver-process and IT advancements to automate and modernize systems
Scope: Process Improvement
- Responsible in the formulation of operating guidelines and procedures on systems, products, services, and operational concerns
- Understanding management and customer needs of the process and driving initiatives (focused on process optimization, cost reduction, customer experience and operational excellence)
- Create workflows for business process through flowcharts, procedural notes and associated documentation as required
- Perform audits as scheduled to ensure that policies and standard operating procedures are being complied by all departments
- Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data needed for review of process and performance
- Identify, design, recommend and document the improvement of business processes of the company and the clients
- Ensure effective execution and evaluation of the performance of implemented procedural initiatives and automated processes
- Create and enforce process excellence policies and procedures to ensure efficient project review and analysis prior to execution
- Provide thoughtful leadership and advice to management on process improvement and in developing transformational business cases
- Calculate financial cost & benefits
Scope: Project Management
- Facilitate project blue-chip meetings to ensure stakeholders are aware of the purpose of each project and have been involved in the design, planning, and implementation of every process improvements
- Determines and defines project scope and objectives
- Develops and manages a detailed project schedule and work plan
- Monitor deliverables and ensuring timely completion of projects
- Provide data-driven decisions and recommendations to ensure allocation of resources and maintaining cost efficiency are considered during project execution
- Oversees the preparation of annual and other recurring projects status and updates on a consistent basis to various stakeholders about any strategy, adjustment, and project progress
Scope: People Management
- Role may start as individual contributor but should eventually be capable of handling a subordinates
- Recruits, interviews, hires, and trains new staff in the department.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations
To apply, you must be an expert on the following requirements:
- Three (3) Years Well-established Experience as Business Analyst, Process Excellence, and similar roles
- People management experience is a plus but not required
- Well verse in MS office and presentation tools(Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
- Solid background with Projectand TimeManagement
- Exceptional Level of Commitment towards Customer Experience
- Experienced in developing and implementing various end-to-end process improvement initiatives at a time
It will also be favorable if you are knowledgeable in:
Proficient Oral and Communication Skills
Strong sense of Business Acumen
Versed in creating and reviewing process flow charts
Financially-Savvy and can easily do cost-benefit analysis
Exceptional Customer Service
Strong Project Management
Time Management
Business and Market Trend Analysis
Interpersonal Skills
Excellent leadership, people management, communication and influencing skills at a senior level
Ability to demonstrate achievement of business improvements
Ability to build and maintain strong client relationships
Ability to demonstrate been able to translate business strategy into day-to-day delivery
Ability to manage and influence key stakeholders
