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GGIS GLOBAL

BPO Workforce Manager-3 to 5 years exp in their current role P100K Max Package

Early Applicant
  • 18 days ago
  • Be among the first 50 applicants

Job Description

Workforce Manager

- For Makati site - Work onsite

- GY shift mainly but must be flexible

- can accept an Assistant Manager role but candidate must have 3 to 5 years exp in their current role

- can accept supervisor for exp of 5 years

- managing & supervise RTA & schedulers

- handle multiple accounts > less than 1000 agents

- Good to have tools: NICE IEX, EWFM, Calibrio, Avaya, CMS, Dialpad, Excel

- NICE IEX & Avaya exp is NON-NEGOTIABLE

- SQL & PowerBI is a PLUS

- schedule: 9pm to 6am shift; Saturdays & Sundays rest days

- can accept undergraduates

- Data analysis exp is a plus

- P100K Max Package

Job Type: Full-time

Pay: Php90,
  • 00 - Php100,000.00 per month

    Benefits:
  • Paid training
Schedule:
  • 8 hour shift
Monday to Friday
  • Night shift
Supplemental Pay:
  • 13th month salary
Bonus pay

Experience:

* Workforce Manager BPO: 5 years (Preferred)

More Info

Industry:Other

Function:Management

Job Type:Permanent Job

Skills Required

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Date Posted: 26/10/2024

Job ID: 98181779

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Last Updated: 26-10-2024 10:30:02 PM
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