Workforce Manager
- For Makati site - Work onsite
- GY shift mainly but must be flexible
- can accept an Assistant Manager role but candidate must have 3 to 5 years exp in their current role
- can accept supervisor for exp of 5 years
- managing & supervise RTA & schedulers
- handle multiple accounts > less than 1000 agents
- Good to have tools: NICE IEX, EWFM, Calibrio, Avaya, CMS, Dialpad, Excel
- NICE IEX & Avaya exp is NON-NEGOTIABLE
- SQL & PowerBI is a PLUS
- schedule: 9pm to 6am shift; Saturdays & Sundays rest days
- can accept undergraduates
- Data analysis exp is a plus
- P100K Max Package
Job Type: Full-time
Pay: Php90,
- 00 - Php100,000.00 per month
Benefits: - Paid training
Schedule:
Monday to FridaySupplemental Pay: Bonus pay
Experience:
* Workforce Manager BPO: 5 years (Preferred)