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Back Office Non-Voice - eCommerce Social Media Account



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1-2 Years
25 days ago
335 Viewed
66 Applied

Job Description


Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX
  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission
You will help us deliver excellent service to our partner brands by performing these tasks:

  • Conducts a verification of compensation accuracy and addressing appeals on tickets of CSRs if compliant within the scope of product documentation according to the given SOPs.
  • Inspect daily the compensation processed by Service Delivery team to ensure compensation and any relevant refunds adhere to SOPs and that the cost is charged to the correct liable party.
  • Process audit appeals submitted by Service Delivery team in a timely manner.
  • Flag up any anomalies (including Zero Tolerance Policy violations) and/or room for improvement observed in compensation tickets and SOPs to supervisor for feedback to Inhouse team.
  • Assist with targeted audits assigned by supervisor or any other ad-hoc tasks.

Who are we looking for
  • Completed at least 2 years in college
  • Must have at least 1 year of BPO customer service experience and 1 year in any of the following line of businesses: disputes, fraud, or claims
  • Experience in e-commerce or marketplace platforms is a plus
  • Experience in Quality Control/Assurance is a plus
  • Excellent communication skills rated at a C1 level
  • Willing to work in rotating shifts
  • Can work in Ortigas Center, Pasig City

How to Apply
Send us your application through foundit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via

Send us your application through foundit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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