Overview
We're looking for a detail-oriented and proactive Account Manager to support and manage relationships with our B2B clients, including insurance companies and facility management firms. This role is ideal for someone who thrives in a fast-paced environment and enjoys being the go-to person for client communication and service coordination.
Schedule:
- Full-time (40 hours/week), Monday to Friday 8am to 5pm UK time with one hour of unpaid break
Key Responsibilities:
- Act as the primary point of contact for B2B clients, ensuring a high level of service and responsiveness
- Manage day-to-day client communication, primarily via email, including job bookings, inquiries, and status updates
- Handle inbound client calls with professionalism and provide accurate, timely information
- Track and report job progress, ensuring full transparency throughout the service lifecycle
- Maintain up-to-date and accurate records in the CRM system
- Collaborate closely with internal teams to ensure smooth service delivery and client satisfaction
Requirements:
- Must have experience working in the plumbing, heating, electrical, or locksmith industry.
- Previous experience in customer service, account management, or client-facing roles
- Excellent written communication skills, with the ability to manage a high volume of emails efficiently
- Experience using CRM systems for tracking and managing client interactions
- Strong attention to detail, especially when handling bookings and reporting
- Ability to work independently after onboarding, with minimal supervision
- Confident and professional phone presence
Role Details:
- Full-time position (40 hours/week), Monday to Friday, 8:00 AM – 5:00 PM
- Focus on B2B accounts within the insurance and facility management sectors
- Structured 2-week onboarding and training period led by the client
- Gradual integration into the team post-training
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
(53424622146)
