Associate Technical Support

Not Specified
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Job Description


Job Summary

Working schedule: Shifting
Work location: CRK Office
Work from Office CapableJob Description

-Provides answers to clients by identifying problems researching answers guiding

client through corrective steps

-Improves client references by writing and maintaining documentation

-Participates in the development of client training programs by identifying learning

issues recommending instructional language

-Accommodates client disabilities by recommending devices and techniques

-Improves system performance by identifying problems recommending changes

-Updates job knowledge by participating in educational opportunities maintaining

personal networks

-Working with customers/employees to identify computer problems and advising on

the solution

-Logging and keeping records of customer/employee queries

-Updating self-help documents so customers/employees can try to fix problems

themselves

-Testing and fixing faulty equipment

-Deployment, management, relocations and support of PCs, peripherals, and mobile

devices

Qualifications:

Willing to rotate (24/7 or 24/5 coverage), through shift work.
Problem Solving
LAN Knowledge
Help Desk Experience (is a plus)
Verbal and Written Communication (6 out of 10)
Operating Systems (Unix-like , Microsoft, MAC etc.)
Phone Skills (VOIP)
Customer Service
Quality Focus
PC Proficiency
System Administration (is a plus)
UNIX System Administration (is a plus)

JOB TYPE

Industry

ITES / BPO

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