Associate HR Business Partner

0-2 years
12 days ago 1 Applied
Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Account Management- Work in partnership with the business to provide specialist coaching, support and influence that enable business to effectively deliver their people plans. This role plays an integral part in success assigned departments by developing effective working relationships, influencing and challenging the management team, and the development and delivery of their people plans in support of the achievement of the business area and HR strategies.

  • Provide support in the areas of Performance Management, Employee Engagement, Employee Development, Employee Relations and Discipline by communicating with agents and associates in the business units assigned.
  • Build and maintain effective stakeholder relationships through proactive business programs and problem resolution.

Talent Engagement and Retention- Responsible forsetting an employee friendly environment, which builds a good platform for reaching the goals and where employees feel their personal contribution to the results of the organization.

  • Promote harmonious relationships, camaraderie and cooperation within the Company by organizing activities and events that support and enhance employee morale.
  • Coordinate the production managers in taking care of the movement of employees, promotion, layoff, transfer, resignation, etc.
  • Conduct exit interviews, employee surveys and focus group discussions
  • Coordinates Employee Engagement activities.

Employee Relations & Discipline -Work in partnership with the business to manage employee by building management responsibility and capability for managing ER issues and improve the effectiveness of consultation.

  • Conduct administrative investigations of violations of Code of Conduct and Good Behavior for staff and management team members
  • Conduct employee relations concerns, including but not limited to counseling and discipline
  • Determine type of disciplinary actions that will be imposed on certain offenses based on the Company handbook
  • Draft Notices to Explain, Notices of Conference and Notices of Decision
  • Write email correspondence to relevant persons in the department the employee under investigation belongs to regarding Notices to Explain, Notices of . Conference and Notices of Decision to asking for their recommendation on the penalty to be meted out
  • Draft Notices of Preventive Suspension

Policy Cascade and Compliance

  • Responsible for theoverall compliance of the HR solutions and HRProceduresappliedat the business assigned.
  • Help identify gaps in existing HR policies and contribute to the development of new HR policies and procedures.
  • Organizeorientation/briefingsfor Supervisors and Managers regarding new policies and procedures

Join the A-Team and experience the A-Life!

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of "big business." We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/