Application Support

1-2 years
2 months ago 11 Applied
Job Description

Job Title : Application Support

Job Location: Central Luzon, Central Visayas, Metro Manila / NCR
  • Triage and resolution of UC4 job related failures which can involve handing of sensitive data, file manipulation and collaboration with ITAD, IT Business Analysts, ETA, Production Control and Data Exchange
  • Handle ticket requests from Treasury and Ops for a variety of issues and make sure they are assigned correctly
  • CDP coordination and approvals with Data Exchange Team
  • Handling Debt Manager related issues with UC4 and opening support tickets
  • GCUI monitoring and manipulation
  • EPS payment monitoring for EPS Notify and Courtpay which entails logging into PCI environment, logging into the database and running SQL scripts
  • Manual pulls for VRFA data. Involves collaboration with Treasury
  • Support for routine STAR issues and requests
  • Process disaster holds for STAR
  • Processing of No-Print requests from Treasury
  • ABA/CELLPH/Melissa Data monitoring
  • IVR Validation
  • Annual NYC Zip Code review
  • PTC transaction report review for duplicates
  • SRS Area Code updates for STAR/DARS
  • DARS Dayend support
  • Blindport scheduling for monthly patching

  • 1 2 years experience related to the tasks stated above
  • 1 2 years of IT experience
  • Strong analytical, problem solving, and technical troubleshooting skills
  • Self-driven, able to work independently as well as with a team
  • Excellent written and verbal communication skills
  • The ability to meet deadlines and deliver quality work in a fast-paced environment
  • Bachelor's Degree in IT
  • Security+ Certification or equivalent at minimum
  • Experience with PowerShell or other scripting languages
  • Experience with Web Content Filtering & IPS Management

The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.

From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1000+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.

About Recruiter
Armon Russell Paa


Customer Service/Call Centre/BPO


ITES/BPO/Call Center


Customer Service/ Data Analytics


Junior Level,
Mid Level,
High Level

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