Key Responsibilities
- Provide application support and resolve incidents to ensure uninterrupted business operations.
- Coordinate application releases and facilitate transitions from development to production.
- Drive process improvements and automate manual tasks to enhance efficiency.
- Manage incidents, problems, and escalations while maintaining clear stakeholder communication.
- Support release management activities and agile delivery processes.
- Use tools such as ServiceNow, Jira, and Confluence to manage workflows and documentation.
- Collaborate with cross-functional teams to deliver reliable application services.
Key Requirements
- Experience in application support, incident management, or operations support.
- Proficiency with relational databases, preferably Microsoft SQL Server.
- Experience with cloud platforms, ideally AWS.
- Familiarity with CI/CD tools such as GitLab or Jenkins.
- Knowledge of Java or Python is advantageous.
- Experience using ServiceNow, Jira, Confluence, or similar tools.
- Understanding of Agile methodologies such as Scrum, Kanban, or SAFe.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to manage multiple priorities while maintaining attention to detail.
Apply Now
If you're passionate about application support and continuous improvement, we'd love to hear from you.
Due to the high volume of applications, only shortlisted candidates will be contacted.
