Application Support Specialist (Junior -Lead level)

Responsibilities:

• Ensure smooth and efficient business application service operations by resolving issues promptly and optimizing configurations and processes.
• Continuously improve end-user experience through education and training.
• Collaborate with platform colleagues and business users to manage releases, resolve issues, and implement business requests.
• Lead and participate in projects, adhering to standard operating procedures and service level agreements.
• Build and maintain effective stakeholder relationships and proactively develop subject matter expertise.
• Complete compliance obligations and trainings, ensuring adherence to security and operational responsibilities.

Qualifications:

Junior Application Support:

• Knowledge of Python and SQL.
• Familiarity with AWS and data warehousing (DW) concepts.
• Understanding of ITIL processes, particularly Incident and Problem Management.
• Exposure to ETL processes and Control-M is beneficial.
• Ability to work in a hybrid setup.
• Located in or willing to work in BGC.

Mid-Level Application Support:

• Proficient in Python and SQL.
• Hands-on experience with AWS and data warehousing (DW).
• Solid understanding of ITIL processes, including Incident and Problem Management.
• Experience with ETL processes and Control-M is beneficial.
• Familiarity with Snowflake is a plus.
• Strong problem-solving skills and ability to work in a hybrid setup.
• Located in or willing to work in BGC.

Senior Application Support:

• Advanced proficiency in Python and SQL.
• Experience with AWS and data warehousing (DW).
• In-depth knowledge of ITIL processes, particularly Incident and Problem Management.
• Proven experience with ETL processes and Control-M.
• Familiarity with Snowflake is highly beneficial.
• Strong leadership and stakeholder management skills.
• Ability to mentor junior team members and work in a hybrid setup.
• Located in or willing to work in BGC.

Team Lead - Application Support:

• Expert proficiency in Python and SQL.
• Extensive experience with AWS, data warehousing (DW), and Snowflake.
• Deep understanding of ITIL processes, including Incident and Problem Management.
• Proven track record with ETL processes and Control-M.
• Strong leadership and team management skills.
• Ability to drive continuous improvement initiatives and optimize service delivery.
• Excellent stakeholder engagement and communication skills.
• Ability to work in a hybrid setup and located in or willing to work in BGC.

Interested applicants may send their resume to [Confidential Information]