Administration Assistant

1-3 years
4 days ago
Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Administration Assistant, be 100% YOU with MicroSourcing!

An Administration Assistant is expected to:
  • Work with the Process Manager and Admin team to streamline processes and eliminate bottlenecks by carrying out the following duties:
o General CRM data maintenance
o Ensuring all fields of all new and existing CRM records are properly updated
o Monitoring and troubleshooting the CRM and workflows when we determine better ways to work
o Identifying ways to streamline internal processes using the Zoho One suite
o Maintenance of various Admin documents and drives

  • Complete routine tasks about key Admin projects, including but not limited to:
o Weekly entry of sales data from the previous week
o Collection of annual Profit + Loss information from all active franchise locations
o Annual tendering emails to suppliers
o Assistance with email communications, follow-ups, and misc tasks related to the annual Franchisee Conference.

  • Create and maintain territory maps using Mapsly mapping software
o Create new territories using Mapsly
o Edit existing territories as requested
o Weekly maintenance of naming conventions, color coding, and workflows
o Contact clients and franchisees as required in response to mobile event requests received through mapping software.

  • Collection and transfer of information required for the sales and new store processes
o Working with Admin and Development teams, to collect and input all required information from new franchise candidates, to complete all fields of our online CRM, to ensure all aspects of a new deal are accurately captured, and that all prospects are completing required paperwork.
o Coordinate with the candidate to ensure all information about their associates, their bankers, their accountants, and their counsel is properly recorded as necessary or required.
o Ensure Legal has all the necessary information to populate and finalize the various documents and agreements required.
o Ensure that once Candidate is signed as Franchisee, all pertinent information is properly recorded into the CRM and available to other departments, in particular Construction to follow through with the construction and build out of the stores.
o Ensure the efficient completion of all related administrative tasks relating to a store launch, including the launching of related tasks and workflows in the CRM, collection of required data, sending of template emails, and creation of related records and folders
o Work with our Process Manager to introduce candidates to all parts of our team, and to track project processes and analytics

  • Participate in all mandated team meetings, including minimally:
o Weekly Huddles with the entire office team
o Weekly reviews with your team leader
o Monthly reviews with the Admin department
o 2-Monthly reviews of the master store database with the Legal department
o 6-Monthly reviews of the CRM database and deficiencies list with your team leader

What it takes to be part of our team:
  • At least 1 year of relevant work experience
  • Proficiency in using the Zoho One platform and/or CRM systems
  • Proficiency in using Microsoft Office Suite.
  • Strong written and verbal English required, knowledge of French an asset (but not a requirement)
  • Knowledge and/or experience in the franchise sales process is a definite asset.
  • Must be amenable to work onsite Libis, Quezon City
  • Must be willing to work during the night shift

Whatu0027s in it for you
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit

.Terms & Conditions apply



Zoho One
franchise sales process

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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