Account Manager I - Client Execution PHL (Commercial & Investment Bank)

Job Description :

At JPMorgan Chase, we are committed to fostering a culture where your development and growth are nurtured, enabling you to achieve your highest potential. As a global leader in financial services, we value diversity, collaboration, and innovation, providing a supportive environment for professional growth and advancement. Join our team and be part of an organization that encourages creativity, teamwork, and continuous learning, while making a meaningful impact for our clients and communities.

As an Account Manager I within the Central Migration team, you will play a key role in supporting clients transitioning from execution-side processes and assisting with manual migrations. You will work closely with clients to ensure a smooth migration process, providing guidance and support throughout the transition. Your responsibilities include understanding client needs, coordinating with internal teams, managing timelines, and addressing issues to ensure minimal disruption and maximum satisfaction.

Job Summary:

In this role, you will leverage your project management and problem-solving skills to track migration progress, identify and resolve bottlenecks, and proactively improve migration efficiency. You will communicate regularly with clients and internal stakeholders, ensuring alignment on objectives and deliverables, and ultimately facilitating a seamless migration experience.

Job Responsibilities:

• Facilitate support for clients and internal partners during manual or fallback migration processes.
• Send outreach communications based on the client impact list and execute follow-up actions, including phone calls.
• Organize meetings with clients and internal partners to provide migration status updates, address challenges, and propose solutions.
• Monitor cases and incoming emails to ensure compliance with service level agreements (SLAs).
• Maintain client satisfaction and confidence in JPMorgan Chase products and services at or above departmental standards.
• Ensure accurate and timely documentation of migration updates within cases and dashboards.
• Monitor group mailboxes and allocate email inquiries requiring outreach and responses.
• Respond to internal and external client inquiries within project SLAs.
• Support the development and maintenance of policies, procedures, and training materials.
• Escalate client issues as necessary and collaborate with Product and Project Management teams for resolution.
• Lead or assist with initiatives such as Job Aid creation, red-lining, SME, or training support as needed.

Required Qualifications, Skills, and Capabilities:

• Ability to work shifts between 8am and 8pm ET and outside normal hours when necessary.
• Self-driven and capable of self-management, with sound judgment and effective decision-making skills.
• Strong analytical and problem-solving skills.
• Ability to handle a wide range of tasks and projects simultaneously by effectively prioritizing work.
• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Ability to manage multiple projects.
• Skilled in building and maintaining positive relationships with business partners.

Preferred Qualifications, Skills, and Capabilities:

• Minimum 3 years of experience in Client Support, Project Management, and Stakeholder Management people management background preferred.
• Intermediate knowledge of MS Office (Excel, Word, PowerPoint), Tableau, and Alteryx (preferred).

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.