Account Management Specialist
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Account Management Specialist
Cyberscape Beta, Ortigas Center Pasig City, Philippines
Reporting to: Team Leader
As Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
The Account Management Specialist will be responsible for managing all aspects of ensuring timely and accurate movement of shipment and information, while providing exceptional customer service to our wide array of existing customers in the market. The candidate should be enthusiastic and passionate about customer interaction as well as possess the ability to coordinate with internal team to respond timely and effectively to growing customer needs.
Track and trace for service sensitive customer shipments
Updating the customer of late or delayed shipments through customer portal entry
Internal communication for late/delayed loads tracking
Updating internal reports
Monitoring and actioning exceptions
Timely responses to emails to exceed customer expectations and satisfaction
A BIT ABOUT YOU
At least 1 year data entry experience is required
With a high-level of PC competence, typing skills and accuracy.
Strong attention to detail
Excellent in customer service
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
WHAT SUCCESS LOOKS LIKE
High customer satisfaction.
Excellent feedback from customers.
Achievement of KPIs.
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Join the A-Team and experience the A-Life!
JOB TYPE
Function
Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of "big business." We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/