Discover your 100% YOU with Beepo!

Position: Team Supervisor
Location: Clark, Pampanga
Work setup & shift: Remote | Day Shift

What's in it for you

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Work Life Balance

Key Responsibilities

Day to day supervision of our offshore team across client services and data entry.
First point of escalation for the team, so that routine questions are resolved offshore rather than onshore.
Allocating and balancing workload across the team, and flagging capacity issues before they become backlogs.
Running the weekly admin meeting with the offshore team, which our Brisbane team leader currently chairs.
Quality oversight on the team's output.
Manage shared admin inbox
Phone system administration and the delegation of client calls

Qualifications

Bachelor's degree in business administration, Management, Commerce, or a related field (preferred but not essential)
Minimum 3–5 years experience in an administration, operations, or client services environment.
At least 2 years of experience leading or supervising a team, preferably in an offshore or remote setting.
Proven experience allocating work, managing team capacity, and monitoring productivity.
Experience conducting quality assurance reviews or auditing work for accuracy and compliance.
Experience handling team escalations and providing first-level operational support.
Strong written and verbal English communication skills.
Proficient in Microsoft Office Suite, particularly Outlook, Excel, and Teams.
Experience using CRM systems, practice management software, or similar business platform is an advantage.
Demonstrated ability to manage administrative processes and workflows.

Competencies / Personality Traits

Strong leadership skills with the ability to supervise, coach, and support a remote team.
Excellent organisational and time management skills, with the ability to prioritise tasks and manage competing deadlines.
Proactive problem solver who identifies issues early and takes initiative to resolve them.
Confident decisionmaker who can handle routine escalations independently and know when to escalate more complex matters.
High attention to detail with a strong focus on quality and accuracy.
Effective communicator who can build positive working relationships across offshore and onshore teams.
Accountable and dependable, taking ownership of team performance and deliverables.
Adaptable and resilient, able to perform well in a fast-paced and changing environment.
Collaborative and supportive, fostering teamwork and maintaining a positive team culture.
Customer-focused, understanding the importance of delivering excellent service to both internal and external stakeholders.
Analytical mindset, able to monitor workloads, identify capacity constraints, and recommend improvements.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

Terms and conditions apply

Team Supervisor