Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why join us

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Provide exceptional customer service to our travelers
Book flights, hotels, and cars using Global Distribution Systems (GDS)
Issue, reissue, and refund flight tickets on GDS
Respond to traveler inquiries and resolve issues efficiently

Qualifications

At least HS Graduate
At least 1 year experience of using GDS
Proficient in using GDS commands to book and manage travel arrangements
Excellent customer service skills and attention to detail
Ability to work in a fast-paced environment and prioritize tasks effectively

GDS Travel Specialist

Travel Specialist