About Bamboo Works

Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.

As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.

If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.

The Role

As a Client Success Manager, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.

This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.

Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.

Role Details

Commitment: Full-Time (40 hours/week)

Working Hours: Flexible with overlap across international clients

Location: Fully Remote

Engagement: Independent Contractor

Start Date: ASAP

Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives

What You'll Do

Client Success & Relationship Management

Own the client relationship from onboarding through long-term partnership
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success
Develop a deep understanding of each client's business, hiring strategy, and growth plans
Build trusted relationships with key stakeholders and decision-makers
Conduct regular check-ins, business reviews, and strategic planning sessions
Proactively identify challenges, manage expectations, and deliver outstanding client experiences
Drive long-term client satisfaction, retention, and account growth

Recruitment Coordination

Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team
Partner closely with recruiters throughout the hiring process
Monitor recruitment progress, timelines, and candidate pipelines
Keep clients informed with proactive communication and regular updates
Ensure every placement reflects Bamboo Works commitment to quality and service

Contractor Success

Support contractors throughout their engagement with Bamboo Works
Conduct onboarding and regular performance check-ins
Help contractors integrate successfully into their clients teams
Identify and address potential performance concerns early
Facilitate constructive conversations between clients and contractors when needed

Project & Operations Management

Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership
Keep projects moving efficiently while ensuring alignment across all stakeholders
Manage multiple client accounts simultaneously with exceptional organization and attention to detail
Continuously improve internal processes to enhance the client experience

Growth & Account Development

Identify opportunities to help clients expand their remote teams
Recommend additional roles and staffing solutions that genuinely support business growth
Recognize account expansion opportunities through regular client conversations
Contribute to the long-term growth of both Bamboo Works and its clients

What We're Looking For

Must-Haves

3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role
Proven experience managing long-term client relationships with a strong focus on retention and account growth
Experience coordinating multiple stakeholders and managing several projects simultaneously
Strong problem-solving skills and confidence handling challenging client conversations
Excellent communication skills, both written and verbal, with fluent English
Highly organized, proactive, and capable of working independently
Strong commercial awareness while maintaining a client-first mindset
Comfortable learning about different industries, business models, and organizational structures

Nice-to-Haves

Experience within recruitment, staffing, outsourcing, or HR services
Familiarity with remote hiring models and globally distributed teams
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists
Experience using ATS, CRM, project management, or client success platforms

Ideal Candidate Profile

This role is ideal for someone who:

Naturally builds trust and long-term relationships
Takes ownership rather than waiting for direction
Anticipates challenges before they become problems
Thrives in a fast-paced, entrepreneurial environment
Is calm under pressure and confident navigating complex conversations
Balances empathy with commercial thinking
Enjoys helping businesses grow through exceptional people
Is highly organized without losing sight of the bigger picture
Genuinely cares about delivering outstanding service and creating successful long-term partnerships

Why Join Bamboo Works

Join a growing international company with ambitious expansion plans
Work directly with businesses across multiple industries and countries
Build meaningful, long-term client relationships where your work has visible impact
Collaborate with a supportive, high-performing remote team
Enjoy a high degree of autonomy, trust, and ownership in your role
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth

Recruitment Process

Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding

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