customer service, Claims Processing, benefits verification, HIPAA guidelines, basic computer proficiency, insurance eligibility, problem-solving abilities, Medical Terminology, healthcare data privacy practices, Communication Skills, CRM or healthcare-related systems

SAP, Outlook, Excel, Oracle, customer care tools, oral communication skills, Order Management, People Management, Powerpoint

Coaching, Handling escalated customer calls, Performance appraisal, Work and attendance monitoring

Call Center Operations, Coaching, Project Management