Collection Associate – B2B Accounts Receivable

Experience: 2–5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Language: English

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
Manage assigned customer portfolios and aging buckets to achieve collection targets.
Conduct collections through calls and emails and follow-up on payment commitments.
Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
Maintain accurate collection notes, customer correspondence and account status.
Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
Escalate critical accounts and disputes as per defined governance processes.
Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
Good understanding of AR aging, dunning processes and promise-to-pay management.
Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
Strong analytical skills, attention to detail and proficiency in MS office required.
Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.

Collection Associate B2B Accounts Receivable