Solutions Director – Travel & Hospitality (BPO)

McKinley, Philippines (Onsite)

About the Role

We are seeking a Solutions Director with deep expertise in the Travel & Hospitality sector to lead solutioning excellence, support large-scale deals, and drive growth across the vertical.

This is a high-impact individual contributor role responsible for leading RFP/RFQ solutioning, commercial strategy, and account expansion in close partnership with business leaders, sales teams, and client partners.

If you are a hands-on solution architect with strong travel domain knowledge and sharp commercial acumen, this role offers the opportunity to shape strategic deals and influence business growth.

What You'll Do

Solutioning & Deal Support

Lead the development of RFPs, RFQs, and client proposals.
Design end-to-end BPO solutions tailored to travel and hospitality clients.
Build commercially sound solutions, including pricing and cost structures.

Drive Business Growth

Partner with Business Development to support new client acquisition.
Work with Client Services and Client Partners to grow existing accounts.
Identify opportunities to increase wallet share within key travel accounts.

Commercial & Financial Strategy

Apply strong knowledge of pricing models and deal structures.
Ensure solutions align with revenue, margin, profitability, and broader business goals.

Industry & Operational Expertise

Use your knowledge of contact center operations, including service levels, SLAs, seat utilization, and workforce planning.
Ensure proposed solutions are operationally feasible and scalable.

Hands-On Execution

Independently create client presentations and capability decks.
Develop solution frameworks and proposals.
Operate as both a hands-on executor and a strategic thinker.

What We're Looking For

Experience

Proven experience in solutioning or solution architecture within a BPO environment.
Strong background in supporting large deals and managing RFP processes.
Deep exposure to the Travel & Hospitality sector, including airlines, OTAs, hospitality, or travel services.

Core Skills

Strong commercial and financial acumen.
Deep understanding of contact center operations and pricing models.
Ability to translate client requirements into practical solutions and proposals.
Excellent presentation and stakeholder management skills.

Additional Qualifications

Six Sigma certification is preferred but not required.
Travel-related certifications are a plus, but not mandatory.

Role Setup

Individual contributor role with no direct reports initially.
Works cross-functionally with sales, operations, and leadership teams.
Onsite role based in McKinley with no hybrid setup.

Why Join Us

Be part of a high-growth vertical with strong market demand.
Work on strategic, high-value deals and client engagements.
Influence vertical expansion and solutioning strategy.
Collaborate with senior stakeholders and global leadership teams.

Solutions Director - Travel and Hospitality