Job Summary

The Business Center Head is repsonsible to lead and manage the overall operations and performance of the Business Center by ensuring efficiency, cross-functional alignment, and compliance with company standards, while driving revenue growth, cost optimization, and high levels of customer satisfaction in support of the company's strategic objectives.

Key Responsibilities

Oversee and manage the day-to-day operations and overall performance of the Business Center, ensuring efficiency and productivity.
Monitor and evaluate the performance and activities of all operating departments (CG, DP, and Sales) to ensure they meet their objectives.
Ensure compliance with established management standards, policies, and procedures, aligning all operations with the company's Mission and Vision.
Coordinate and collaborate with key support groups, including Marketing, IT, Logistics, DP, Finance, and AHG, to address Business Center concerns and improve operational efficiency.
Drive financial performance by meeting revenue targets, implementing cost control measures, and optimizing profit management strategies.
Enforce compliance with trade regulations and company policies while maintaining high levels of customer satisfaction across all departments.
Perform other duties as assigned to support business objectives and operational excellence.

Qualificiations

Bachelor's degree in Business Administration, Finance, Marketing, or related field.
At least 5 years of proven operational leadership experience managing a business center, branch, or multi-departmental unit with full oversight of performance and productivity.
Demonstrated track record in financial planning, budgeting, revenue growth, cost control, and profit organization.
Proven experience collaborating across core functional units (e.g. Sales, Marketing, Finance, Logistics, IT).
Strong track record of implementing process improvements, enforcing management standards, and maintaining compliance with company policies and trade regulations.
High-level skills in negotiation, persuasion, and customer relationship management to maintain high customer satisfaction while driving sales targets.
Skilled in crisis resolution, conflict management, and making hihg-stakes decisions under pressure.
Above-average written and verbal communication skills with the ability to articulate business objectives across all organization levels.
High integrity, honesty, and reliability with an innate capability to multitask and manage competing priorities in a fast-paced environment.
Willing to be assigned in either Tacloban, Ormoc, or Calbayog.