I. PURPOSE

The Cloud Systems Administrator is a senior technical role responsible for designing, governing, and optimizing enterprise cloud operations across multi-cloud environments. This position ensures compliance, security, and operational excellence by leading advanced troubleshooting, automation, and architecture-level decisions. The role involves collaboration with cross-functional teams, providing executive-level advisories, and driving continuous improvement initiatives.

Ii. Duties And Responsibilities

Conduct and oversee asset audits to ensure compliance with organizational and regulatory standards

Review and assess provider vulnerability management policies and recommend secure baselines such as CIS Benchmarks

Approve remediation strategies for complex, multi-tenant, and hybrid environments while advising on emerging risk trends

Define enterprise event management strategies, including correlation, monitoring policies, and observability standards

Architect integrations across ITSM, SIEM, and AIOps platforms and implement AI-driven anomaly detection

Design and approve event response automation frameworks and telemetry standards across multi-cloud environments

Contribute to incident postmortems, produce detailed RCA documentation, and recommend resilience improvements

Provide advisory support during critical incidents and guide service recovery efforts

Define and automate service request workflows, service catalog designs, and orchestration integrations

Enhance self-service capabilities and review non-standard request templates for approval

Establish change management frameworks, including models, classifications, and templates

Review and approve high-risk or complex changes, ensuring proper risk mitigation, testing, and rollback strategies

Lead cross-functional problem management reviews and perform advanced trend and root cause analysis

Recommend architectural improvements and implement proactive issue detection and auto-remediation strategies

Define patch management strategies, evaluate automation tools, and approve deployment frameworks and schedules

Perform periodic reviews of patch policies and drive continuous improvement initiatives

Prepare and deliver incident, operations, and emergency change reports for stakeholders and leadership

Iii. Qualifications

Minimum Education

Bachelor's degree in Computer Science, Information Technology, or related fields

Minimum Experience/Training

7+ years in cloud operations, with at least 3 years in a senior or L3 role.

Hands-on experience with Azure, AWS, and hybrid cloud environments.

Experience managing people

Strong background in ITSM, SIEM, and AIOps integrations.

Proven expertise in compliance frameworks (CIS, NIST, ISO 27001).

Preferred Certifications

Microsoft Certified: Azure Solutions Architect Expert

AWS Certified Solutions Architect - Professional

Certified Kubernetes Administrator (CKA)

CISSP or equivalent security certification.

Competency

Advanced troubleshooting and RCA skills.

Strong analytical and optimization mindset.

Advanced knowledge of cloud architecture, automation, and orchestration tools.

Proficiency in scripting (PowerShell, Python) and Infrastructure as Code (Terraform, ARM).

Deep understanding of vulnerability management, patching strategies, and security hardening.

Familiarity with observability platforms and predictive analytics.

Collaboration with cross-functional teams and governance.

Excellent communication and documentation skills.

IV. WORKING CONDITIONS

May require working beyond normal business hours, including weekends and holidays to meet project deadlines or address urgent client issues

Cloud Systems Senior Administrator