Roles & Responsibilities

Incident Management & Resolution

Serve as the L2 point of contact for technical and functional issues related to Kinaxis

RapidResponse, specifically within Supply Planning modules.

causes.

Manage and track incidents throughout their lifecycle, ensuring timely communication

and adherence to SLAs.

System Maintenance & Optimization

Assist with regular system health checks, performance tuning, and optimization of

Kinaxis solutions.

system enhancements.

Knowledge Management & Mentorship

documentation, and runbooks for recurring issues.

Provide guidance and training to L1 support staff to improve first-call resolution rates.

Collaboration & Communication

Communicate complex technical issues and resolutions effectively to non-technical

stakeholders.

Required Skills & Qualifications

Planning with at least 3 years of experience

administration.

Kinaxis Support Specialist