About the Role

We are looking for an HR Operations Specialist to oversee payroll coordination, benefits administration, and core HR operations for our client's employees.

This role will act as the primary HR contact for employee payroll and benefits inquiries while partnering closely with external payroll providers and internal stakeholders to ensure a smooth and compliant employee experience. The ideal candidate combines strong operational discipline with a service-oriented mindset and enjoys building efficient HR processes in a fast-growing environment.

Key Responsibilities

Payroll Administration

Coordinate payroll inputs including attendance, leaves, deductions, and employee changes.
Validate payroll data before submission to payroll providers.
Investigate and resolve payroll discrepancies.
Ensure payroll processes are completed accurately and on time.
Serve as the primary point of contact for employee payroll inquiries.

Compensation & Benefits

Administer employee benefits programs and enrollments.
Respond to employee questions regarding benefits and compensation.
Coordinate with external vendors and benefit providers.
Support compensation reviews and compensation-related reporting.
Ensure employee benefit information remains accurate and up to date.

HR Operations

Maintain employee records and HR systems.
Support onboarding and offboarding processes.
Prepare HR reports, documentation, and employee communications.
Ensure compliance with labor regulations and internal policies.
Continuously improve HR processes and employee service delivery.

Employee Support

Provide guidance on payroll, benefits, policies, and HR procedures.
Serve as the connection point between employees and external service providers.
Escalate complex employee concerns when necessary.
Deliver a high-quality employee experience throughout the employment lifecycle.

HR Systems & Process Improvement

Support HR technology initiatives and process optimization projects.
Maintain accurate employee data and records.
Recommend improvements that enhance efficiency and scalability.

Qualifications

Required

Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or related field.
4+ years of experience in HR Operations, Payroll, Compensation & Benefits, or Shared Services HR.
Strong understanding of payroll processes and employee benefits administration.
Experience working with HRIS and payroll platforms.
Strong attention to detail and analytical skills.
Excellent stakeholder management and communication abilities.

Preferred

Experience supporting outsourced, global, or distributed workforces.
Familiarity with Philippine labor laws and statutory benefits.
Experience coordinating with third-party payroll providers.
Background in process improvement and HR operations scaling.

HR Operations Specialist Payroll, Compensation & Benefits | ONSITE | MAKATI