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Position: Customer Support Specialist
Location: Clark, Pampanga
Work setup & shift: Hybrid | Day Shift

What's in it for you

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Work Life Balance

Your Role

As a Customer Support Specialist, You Are Responsible For

Provide timely, accurate support to guest on hire across calls, messaging and written communication
Troubleshoot vehicle and service=related issues and deliver clear, practical guidance
Resolve customer complaints by identifying root cause, determining solutions, and ensuring follow-through
Balance customer needs with business requirements to deliver fair and effective outcomes
Escalate complex or high-risk cases appropriately
Accurately capture, manage and update all cases in THL systems
Coordinate with branches, contractors, and suppliers to deliver solutions
Resolved within agreed timeframes
Properly documented
Closed with confirmation and follow-up where required
Support insurance claims processing and maintain accurate records
Deliver service that contributes to an exceptional guest experience
Handle complaints professionally, with empathy and ownership
Act as a subject matter expert in customer resolution when required
Maintain strong knowledge of THL fleet and New Zealand geography
Complete all assigned daily tasks accurately and within required timeframes
Maintain high standards of data accuracy and system usage (e.g., D365, Outlook, Excel)
Process payments, refunds, and administrative tasks where required
Ensure compliance with all operational processes and documentations standards
Work collaboratively with internal teams to support efficient issue resolution
Build strong relationships with suppliers and stakeholders
Communicate clearly and professionally across all channels
Prioritise guest and team safety in all decision-making
Report and manage incidents, risks and hazards appropriately
Comply with THL Health and Safety and sustainability requirements

Qualifications

At least 1 to 2 years of experience in Customer Service field
Proficient in MS Office (Outlook, Excel, Word) and CRM Systems (e.g., D365)
Availability to work flexible hours, including weekends and public holidays (as required)
Excellent communication (verbal and written)
Strong customer service and complaint resolution experience

About Beepo

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

Terms and conditions apply