The Assistant Manager – Operations (Corporate Travel) will oversee a team of Level 2 (L2) travel specialists handling complex itineraries and corporate travel requirements. The role requires strong hands-on expertise in Cryptic/Native GDS systems, recent or current experience supporting a corporate travel account, and proven team management experience. The successful candidate will drive team performance, ensure compliance with KPIs and SLAs, provide ticketing expertise, and deliver operational excellence through effective leadership, reporting, and problem-solving.

Qualifications and Requirements

Minimum of 2–3 years of team management experience in a corporate travel account.
Recent or current experience handling a corporate travel account is required.
Mandatory hands-on experience with Cryptic/Native GDS systems, along with experience using at least one additional GDS platform.
Strong ticketing knowledge and experience managing complex travel itineraries.
Experience leading L2 or equivalent travel support teams is highly preferred.
Proven ability to manage team performance and consistently achieve KPIs and SLAs.
Excellent written and verbal English communication skills.
Confident in leading conference calls and presenting operational updates.
Proficiency in Microsoft Excel, dashboard creation, reporting, and presentations.
Strong analytical, leadership, decision-making, and conflict management skills.
Ability to motivate teams, manage escalations, and deliver results through people.

Key Responsibilities

Manage and supervise a team of L2 specialists handling complex travel itineraries and corporate travel bookings.
Serve as a ticketing Subject Matter Expert (SME), providing technical guidance and intervening in complex cases when necessary.
Monitor and drive team performance to consistently meet established KPIs, SLAs, and operational targets.
Oversee daily operations and administrative functions to ensure smooth and efficient process delivery.
Coach, guide, and support team members to improve productivity, service quality, and overall performance.
Lead conference calls and communicate effectively with internal and external stakeholders.
Prepare and analyze operational dashboards, performance reports, and presentations using Excel and other reporting tools.
Identify operational gaps, resolve escalations, and apply effective conflict management and problem-solving strategies.
Ensure high-quality service delivery and adherence to corporate travel processes and standards.

Assistant Manager - Ops (Corp Travel)