Point-of-Sale (POS) Systems, Servicenow, Microsoft 365, Technical Support, SaaS Applications, Basic networking concepts, Active Directory, Remote troubleshooting tools, Troubleshooting, Windows environments

security tools , Portable Appliance Testing (PAT), Operating Systems, It Infrastructure, Qualys, AV Systems, networking fundamentals, zendesk, Google Workspace, EDR platform, Workspace One, Atlassian suite, SaaS services

User Access Management, System Application Administration, Incident Ticket Management, Root Cause Analysis, Documentation Knowledge Sharing, Technical Support Troubleshooting, Cross-Functional Collaboration, Process Improvement, Common network protocols, Microsoft 365 Administration, IT Security Access Control, SQL management, IIS application hosting, Server Infrastructure Support, Virtualization technologies, User Communication Live Support, Networking fundamentals

Windows 10 or macOS 11 and above, zendesk, Crm Systems, Webcam and microphone

Windows Server, Vpns, Networking, Dns, Windows, routing, DHCP, Microsoft Hyper-v, Macos, Microsoft Azure, Python, Linux Server Administration, Vmware Vsphere, Endpoint Security, PowerShell, Bash, Group Policy, Vlans, Microsoft 365, Linux, Entra ID, switching, network segmentation, Disaster Recovery, backup strategies, firewall policy design, SIEM solutions, Zero Trust architecture, Active Directory, business continuity, SD-WAN

Microsoft 365, 3CX, zendesk, Troubleshooting, technical support, Fault Diagnosis

Django, Networking, Api, Dns, Putty, Postman, Grafana, SSL Certificates, Salesforce, Customer Support

blackline , Ibm Cognos, SAP, Alteryx, Power Automate, Tableau, Sql, Microsoft 365, OneStream, Google Workspace, Zapier, Workiva platform, Hyperion

Networks, Computer Hardware, Windows systems, General computer usage, 3rd party software, Software, Ms Office Products, Technical Troubleshooting

Microsoft 365, Ready Refresh, Amazon Business, Sharepoint, Monday.com