INSURANCE CUSTOMER CARE SPECIALIST

Salary: Up to PHP 28,000

Signing Bonus:30,000

Work Setup: Onsite

Account: Insurance | Billing | Voice

Schedule: Shifting Schedule

Role Description

Join our growing Insurance BPO team as an Insurance Customer Care Specialist. You will assist customers with insurance policies, billing, payments, and account-related concerns while providing accurate information and delivering a professional customer experience.

This opportunity is ideal for BPO professionals with at least 1 year of experience handling an Insurance or Billing account who want to further develop their customer service and account-handling skills in an international environment.

Key Responsibilities

Handle inbound customer calls regarding insurance policies, billing, payments, and account concerns.
Assist customers with insurance policy and billing-related inquiries.
Provide accurate and timely information based on established procedures.
Address customer concerns professionally and work toward appropriate resolutions.
Process billing, payment, and account-related requests accurately.
Document customer interactions and update account information.
Verify customer information while following data privacy and security procedures.
Escalate complex insurance or billing concerns to the appropriate department.
Maintain a high level of professionalism and customer service throughout every interaction.
Follow company policies, quality standards, and account-specific procedures.

Qualifications

At least 1 year of BPO experience.
At least 1 year of experience handling an Insurance or Billing account is required.
Voice account experience is required.
High School Graduate under the old curriculum is accepted.
Excellent verbal and written English communication skills.
Strong customer service and problem-solving abilities.
Willing to work onsite.
Willing to work on a shifting schedule, including weekends and holidays when required.
Comfortable handling insurance, billing, payment, and account-related concerns.
Strong attention to detail and ability to follow established processes.

Skills & Competencies

Excellent communication and active listening skills
Strong customer service skills
Knowledge of insurance and billing processes
Strong problem-solving and decision-making abilities
Good attention to detail
Ability to handle billing and account-related transactions accurately
Strong computer and navigation skills
Ability to multitask and work under pressure
Adaptability to a fast-paced BPO environment
Professional and customer-focused attitude
Ability to handle sensitive customer and account information

What We Offer

Competitive Salary Package – Up to PHP 28,000

30,000 Signing Bonus

HMO Coverage

Paid Training

13th Month Pay

Government-Mandated Benefits

Paid Leaves

Career Growth Opportunities

Continuous Training & Skills Development

Stable International BPO Account

Supportive and Professional Work Environment

READY TO BUILD YOUR CAREER IN INSURANCE

Take the next step in your BPO career and join our Insurance Customer Care Team!

If you have at least 1 year of Insurance or Billing account experience and are ready for your next career opportunity, apply now and get a chance to earn up to PHP 28,000 plus a 30,000 signing bonus!

Insurance Account Specialist