Microsoft Excel, Salesforce, CRM platforms

Integrated Business Planning (IBP) systems, Advanced Excel, XLOOKUP, Pivot Tables, SUMIFS, Data cleansing techniques, Data visualization reporting tools

Salesforce, Technical Support, Advanced Troubleshooting, Customer Service Analytics

AI Tools (Copilot, ChatGPT), Microsoft Excel, Operational risk control management, Audit Compliance

MS Office applications (Word, PowerPoint), Outlook, FTP, Filezilla, Citrix, Excel, Control M, Sftp, MoveIt, VPN connectivity, MoveIT Admin, Tidal Maestro

Outlook, Excel, Sql, Word, Powerpoint

Service Level Agreement (SLA), Excel, Service Request Management, Customer Satisfaction, Multitasking, Ms Office Suite, Taking Ownership, Customer Complaint Resolution, Customer Inquiries, Problem Analysis, Customer Service Escalation Management, Customer Satisfaction Management

Software Development Life Cycle (SDLC), Confluence, Jira, Microsoft Excel