Essential Duties

Operational

Own the end-to-end Order Management Process
Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
Escalate orders that are pending credit clearance for internal and external lease
Monitor and clean up incomplete orders
Manage the loan/trial machine deliveries and collections from the customer's site
Handle return process
Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
Contract Administration
Liaise with Contract Management on the creation of complex orders
Liaise on transport SLA results and resolving any customer transport claims
Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
Responsibility for account maintenance such as pricing schemes to ensure correct reporting.

Adhoc and Customer Service

Attend customer review meetings to audit queries and recommend enhancements to services provided.
Use reports for order status tracking and resolve any related issues.

Essential

Qualifications

Specialist Knowledge: product and solutions knowledge to understand implications for order process
Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
Bachelor's Degree holder in any business-related discipline

Personal qualities:

Highly customer focused and delivery oriented
Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
Excellent organisation and planning skills
Attention to detail and quality conscious
Able to interpret, manipulate & use different forms of complex data

Order Management Coordinator