Microsoft Office, Mentoring, Coaching

Microsoft Office, Training and Quality Assurance, Budgeting and financial planning, Analytical and problem solving, Quality monitoring tools and applications, Call Center Applications, Center reporting tools and technologies, Workforce applications

Outlook, Excel, Ms Word, Root Cause Analysis, analytical reporting, Improvement Plan, QA experience, NPS quality frameworks, coaching practices, call case reviews, Powerpoint, quality audits

Time Management, Organizational Skills, coaching