About The Job

The Product Support Specialist is responsible for the end-to-end setup, validation, and support of product configurations across systems, ensuring accuracy, proper implementation, and alignment with business requirements. The role covers product code management, contract-related setups, and request-driven activities through workflow systems, while integrating quality assurance practices through both pre- and post-activation validation. In addition, the specialist supports issue resolution, monitoring, reporting, and cross-functional coordination to ensure smooth, reliable, and efficient product operations.

What You'll Do

POS Loan Product Setup and Configuration Management
Perform POS Loan product code creation, revision, deactivation, and uploading based on approved requirements, contracts, and requests.
Review product setup requirements and ensure required configurations, parameters, and setup instructions are complete and accurately implemented.
Perform standard product setup and changes following established procedures and controls.
Support testing, pilot setup, and product rollout activities as assigned.
Escalate non-standard or technically complex configuration requirements to the Senior Specialist or Technical Lead.
End-to-End Validation and Quality Assurance
Perform pre-activation validation of POS Loan product setups using established validation procedures and controls.
Conduct post-activation checks to verify product behavior, pricing, subsidy, and other applicable outputs.
Validate product configurations against approved requirements and supporting documents.
Identify discrepancies, configuration errors, and potential operational or financial risks and coordinate appropriate resolution.
Maintain accurate validation records and supporting documentation.
Issue Resolution and Operational Support
Investigate and resolve standard issues related to POS Loan product setup and configuration.
Handle product-related inquiries and requests from Sales and other stakeholders within agreed SLAs.
Coordinate with relevant teams to address setup discrepancies and operational issues.
Escalate complex, recurring, or technically dependent issues for further assessment.
Document identified issues and resolutions to support knowledge sharing and process improvement.
Multi-Workstream and Stakeholder Coordination
Handle POS Loan-related requests across product codes, contract management, and workflow/request management systems.
Coordinate with relevant stakeholders to obtain complete requirements and supporting documents.
Support cross-functional activities related to product implementation, changes, and rollouts.
Ensure approved requirements are properly reflected in product setup and related documentation.
Monitoring, Reporting, and Continuous Improvement
Monitor product setup accuracy, completion, and identified exceptions.
Prepare and maintain operational reports and monitoring records as required.
Maintain product support documentation, work instructions, and process records.
Identify recurring issues and process gaps and raise improvement opportunities.
Support the implementation of approved process and system improvements.

What You Need To Have

At least 1–3 years of experience in product support, operations, system/application support, data/configuration management, or similar
Strong attention to detail to ensure accuracy in product setup and validation
Analytical thinking to assess dependencies, impacts, and risks
Quality-focused mindset with structured pre- and post-implementation validation
Problem-solving ability to investigate issues and drive resolution
Effective communication for cross-functional coordination
Background in financial services or contract management is a plus
Practical knowledge and experience in data analysis and tools (e.g., SQL, Power BI, Excel)

Job Perks You'll Enjoy

Permanent dayshift schedule
Up to 20% variable performance-based bonus
HMO on Day 1 and HMO dependents coverage including same-sex partners
Access to mental health and wellness partners
Wellness Leaves and Birthday Leave
Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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