Issue Management, As2, Edi Mapping, Itsm, Edi, SFDC, Api, POA, JSOL, Order Management, electronic order processing, Customer Service Operations, ERP systems, master-data maintenance, Process Documentation, SAP IDoc, Ticketing, testing coordination, Transaction Monitoring, VAN connectivity, ASN

Quality Audits, Customer Service

Service Level Agreement (SLA), Excel, Service Request Management, Customer Satisfaction, Multitasking, Ms Office Suite, Taking Ownership, Customer Complaint Resolution, Customer Inquiries, Problem Analysis, Customer Service Escalation Management, Customer Satisfaction Management