Core purpose:

Own the overall profitable operation of the mall, ensuring strong tenant performance, customer satisfaction, safety, property upkeep, and compliance with company/government standards.

Key responsibilities

Building & Property Management:

Maintain the mall's physical condition, facilities, safety, and security.
Ensure compliance with government regulations and company standards.
Drive improvements that increase the mall's value.

Tenant Relations:

Build strong relationships with mall tenants.
Address tenant concerns and ensure compliance with mall policies.
Support tenant retention and satisfaction.

Tenant Sales Performance

Monitor and improve tenant sales.
Develop strategies to increase foot traffic and customer spending.
Ensure mall operations support revenue and profitability targets.

Marketing

Implement marketing initiatives that attract customers.
Develop programs that encourage repeat visits and patronage.
Support the mall's positioning and competitiveness.

Administrative Management

Implement company policies, procedures, and operational standards.
Manage day-to-day mall operations and administrative requirements.

Human Resources

Lead and manage mall personnel.
Ensure effective performance, communication, and compliance across teams.

Experience: A seasoned manager, not just someone with general property-management experience. The ideal candidate has a proven track record across several areas:

Marketing & Sales
Property Development
Building Administration
Customer Service
Business Operations
People/team management

Soft skills:

Excellent communication
Strong stakeholder/relationship management
Ability to work with people at all organizational levels
Commercial/business mindset
Leadership and decision-making ability

Work location: Butuan, Caraga**

Mall Manager