Strategic Outbound Sales for the Facilities Services Industry

Meaningful career growth starts with conversations that create business opportunities. The Sales Development Representative Specialist (Outbound) role connects targeted research and relevant outreach with workforce solutions for the facilities services industry. Establish a long-term international career with Emapta, combining permanent work-from-home flexibility, weekends off, and professional development with a top 1% experience that values your talent and supports your ambitions.

Job Overview

Employment Type: Full-time
Shift: Night Shift, Weekends Off
Work Setup: Permanent Work From Home

Exciting Perks Await!

Competitive Salary Package
Night differential pay to maximize your earnings
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

The Qualifications We Seek

Bachelor's degree in Business, Marketing, Communications, Management, or a related field is preferred; relevant experience and demonstrated capability may be considered in lieu of a degree
2+ years of experience in sales development, inside sales, lead qualification, or a related B2B role, with experience using CRM tools; a background in business development, outbound prospecting, lead generation, or telesales is preferred
Demonstrated confidence in cold calling, email prospecting, and LinkedIn outreach, including opening conversations, asking relevant business questions, addressing initial objections, and securing next steps, is strongly preferred
Experience researching companies, compiling account lists, identifying decision-makers, and translating business signals into relevant outreach is an advantage
Working knowledge of CRM and sales-engagement platforms such as HubSpot, Apollo, Smartlead, LinkedIn Sales Navigator, cloud calling tools, or equivalent platforms is preferred
Familiarity with intent data, website activity, account-based prospecting, or multichannel outbound campaigns is an advantage
Background in outsourcing, staffing, recruitment, global talent, Employer of Record services, professional services, or another complex B2B service environment is an advantage
Strong written and spoken English, with the ability to communicate confidently and concisely with business owners, managers, and senior decision-makers and create clear, relevant outreach

Core Skills and Competencies

Commercial judgment to prioritize accounts and contacts based on relevance, fit, timing, and potential business value
Persistence in maintaining disciplined follow-up across calls, email, LinkedIn, and sequences without becoming repetitive or careless
Analytical ability to apply campaign data, prospect feedback, and coaching to improve messaging and execution
Accountability for assigned accounts, tasks, conversations, and follow-up through to a clear outcome or Sales handoff
Data discipline in maintaining accurate CRM and prospecting records and following account ownership, suppression, routing, and sequence rules
Adaptability to learn and apply Emapta's inbound qualification process and shift between inbound lead management and outbound prospecting as team priorities change

Your Daily Tasks

Target Account Research and Prioritization

Research target companies against Emapta's ideal customer profile, campaign criteria, market priorities, or approved lists using Apollo, LinkedIn, company websites, hiring activity, intent data, website engagement, and CRM records.
Identify workforce signals, including hiring growth, hard-to-fill roles, expansion, workload or cost pressure, backlogs, and restructuring, to assess likely needs, stakeholders, urgency, and Emapta's relevance.
Prioritize accounts by fit, timing, signal strength, campaign strategy, and commercial value.

Prospect and Buying-Committee Identification

Select decision-makers and influencers based on business challenges and workload responsibility across executive leadership, Finance, Operations, HR and Talent, Customer Experience, Procurement, and Vendor Management.
Validate contact details, role relevance, location, account relationships, and CRM activity before outreach.
Coordinate contact across account stakeholders to prevent conflicting or excessive communication.

Outbound Campaign and Sequence Execution

Execute campaigns targeting assigned industries, regions, accounts, personas, departments, and hiring or intent signals.
Maintain prospect lists, enroll approved contacts in sequences, and complete follow-ups using Apollo, Smartlead, or approved platforms under campaign, deliverability, and data-quality standards.
Monitor replies, engagement, and task completion, respond promptly to interest, and organize activity for performance reviews.

Personalized Email and LinkedIn Prospecting

Write concise messages addressing prospects business, workload, hiring, or operational challenges, with a clear reason for outreach and a simple call to action.
Personalize priority-account outreach without overstating intent signals or implying access to private information.
Incorporate LinkedIn connections and follow-ups into multichannel campaigns, adapting messaging based on feedback, reply patterns, performance, and coaching.

Outbound Calling and Conversation Generation

Conduct priority-account calls with concise openings and questions about workforce, hiring, capacity, cost, or operational challenges without conducting full Sales discovery.
Address initial objections professionally to secure further conversations.
Schedule qualified discovery meetings and follow up promptly after calls, voicemails, or meaningful conversations.

Qualification and Sales Handoff

Assess workforce needs, roles, team size, current arrangements, geography, timing, and business objectives to determine Sales relevance.
Apply routing rules to assign the appropriate Sales representative or subject-matter expert.
Prepare HubSpot records and clear handoffs covering outbound sources, research context, conversation history, qualification details, reasons for interest, and expected next steps.

Inbound Lead Management and Coverage, as Needed

Complete and refresh training on Emapta's inbound lead stages, qualification, follow-up, routing, CRM documentation, applicable call and chat procedures, and Sales handoffs.
Provide inbound coverage when assigned due to lead volume, capacity, absences, continuity needs, or changing priorities, following SDR service standards.
Balance inbound and outbound duties under the SDR Manager's direction while maintaining timely follow-up and a positive prospect experience.

CRM, Data Quality, and Activity Management

Record account, contact, qualification, meeting, handoff, and outreach activity promptly in HubSpot and approved tools, including sequence status, assignments, outcomes, and next actions.
Prevent duplicate, incomplete, or conflicting records and observe account ownership and suppression rules.
Ensure records support performance reporting, campaign analysis, and incentive validation, where applicable.

Testing, Process Improvement, and Collaboration

Share objections, prospect feedback, reply themes, and account insights with the SDR Manager during campaign reviews.
Test approved messaging, personas, account segments, call approaches, sequences, and follow-up timing to improve execution.
Collaborate with Sales on qualification and handoff quality, and with Marketing and Growth teams on prospecting insights.
Participate in coaching, call and message reviews, process calibration, and skills training.

What Success Looks Like

Consistent generation of relevant conversations, qualified meetings, and Sales opportunities
Thorough account research, relevant contact selection, and credible outreach linked to business or workforce challenges
Prompt qualification and accurate Sales routing with useful context
Continuous campaign improvement through data, feedback, objections, and coaching
Accurate CRM records covering account status, activity, ownership, and next actions
Readiness to handle inbound leads and adapt to changing team priorities

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.

Tim Vorbach, CEO

#EmaptaEra