google sheets , Power Bi, Verint, Genesys, Advanced Excel, Tableau, Reporting Tools, five9, workforce management tools, Nice, Aspect

Verint, Microsoft Excel, Reporting Tools, Calabrio, Nice, workforce management platforms

Ms Office, reporting tools like Avaya, multi-user computer systems applications, work force management tools and techniques

Advanced Excel, call center metrics, mathematics, Analytical Skills

Power Bi, Avaya IQ, Verint Impact 360 version 11, Azure AI, RPA with AI, AWS ML models

Data Visualization, Tableau, Excel, WFM enterprise systems, NICE IEX, My Compass, decision-making capabilities

Microsoft Excel, Verint, Capacity Planning, WFM reporting, Genesys WFM, Calabrio, Scheduling, adherence monitoring, NICE IEX, NICE CXone WFM, Forecasting, staffing analysis

Power Bi, Excel, CCPulse, Data Analysis, Genesys interface, queue monitoring, workforce management tools, Scheduling, Forecasting

Power Bi, Vba, Tableau, Excel, Sql, Looker Studio

Microsoft Excel, Vba, Macros, ACD Workforce scheduling and forecasting tools, Intraday Management, Contingency Mitigation, Crisis Liaison, Real Time Logistics, Root Cause Analysis