Applications, Programming, Integrations, technical problem-solving, advanced troubleshooting skills, contact center software design and functionality, software systems, Telecom Connectivity

Networking Basics, It Infrastructure, Systems Integration, Genesys, Hipaa, AWS, reporting BI tools, CRM platforms, VoIP, Telephony, SIP, WFM tools, ACD, Security, five9, workstation builds, Nice, Avaya, PCI-DSS

It Infrastructure, Networks, Saas, IT support, Reporting, system performance, Technical Operations, performance monitoring tools, technical account management

CSS, Technical Documentation, Javascript, Microsoft Excel, HTML, product specs, software technical support, API integrations, understanding of technological platforms, web infrastructure