About the Team:

The Financial Crime Unit (FCU) operates as a managed services delivery organization supporting global financial institutions with Know Your Customer (KYC), Customer Due Diligence (CDD), and financial crime compliance activities.

The Quality Control (QC) function plays a critical role in ensuring KYC deliverables meet client standards, regulatory requirements, and internal quality benchmarks. QC professionals partner closely with delivery teams to maintain accuracy, consistency, and audit readiness across high-volume KYC operations.

Role Summary:

The KYC Quality Control (QC) role is responsible for independently reviewing KYC profiles to ensure adherence to client policies, regulatory requirements, and internal quality standards prior to approval or submission.

This role focuses on quality assurance, risk identification, and coaching rather than case production. Quality control responsibilities are assigned according to demonstrated capability, experience, and sound judgment.

Key Responsibilities:

As a KYC Quality Control professional, you will be responsible for:

Performing independent quality reviews of completed KYC and CDD profiles for both individual and entity clients prior to approval
Assessing compliance with AML regulations, client-specific KYC policies, and internal procedures
Identifying quality gaps, documentation issues, and risk-related concerns requiring remediation
Providing clear, structured feedback to analysts to support quality improvement and capability building
Documenting review outcomes, findings, and decisions in relevant systems and tools
Escalating material quality, policy, or regulatory issues in accordance with defined governance processes
Monitoring recurring errors and identifying trends to support training and process improvements
Participating in quality calibration sessions and team discussions to align review standards
Supporting audits, client reviews, and internal quality assurance initiatives as required
Collaborating with Team Leaders, SMEs, and delivery stakeholders to ensure consistent quality outcomes

What We Are Looking For:

Bachelor's degree or college graduate in Accounting, Finance, Business, Economics, or a related field
Typically 3+ years of experience in KYC, CDD, AML operations, or related financial crime functions
Strong understanding of KYC regulatory requirements, client policies, and risk assessment principles
Experience performing quality reviews, approvals, or second-line checks is highly preferred
Strong analytical and critical thinking skills
High attention to detail and sound judgment in risk assessment
Strong written and verbal communication skills
Demonstrated leadership and mentoring skills, with the ability to promote and sustain high-quality performance within the team.
Intermediate proficiency in Microsoft Excel and other MS Office tools

Certifications (Advantage):

AML- or financial crime–related certifications such as CKYCA, or equivalent are considered an advantage, but not required. Practical experience, sound judgment, and strong understanding of KYC regulatory requirements are prioritized.

Must be amenable to work onsite from Mondays-Fridays in our office Ayala, Makati under a shifting schedule.

KYC QC/QA Senior Associate