Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality
Are you driven to deliver effective results while providing excellent customer service
Do you have extraordinary communication skills

What's it in for YOU

Paid Training
HMO and Group Life Insurance
Paid Time Off
Referral Program
Career Advancement

What's the Role About

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality
Are you driven to deliver effective results while providing excellent customer service
Do you have extraordinary communication skills

What's it in for YOU

Paid Training
HMO and Group Life Insurance
Paid Time Off
Full-time employment
Career Advancement

Responsibilities

Serve as the primary point of contact for customers via phone
Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
Maintain a thorough understanding of products, services, and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look For In a Candidate

High School Diploma or equivalent
At least 6 months of international call center experience required (voice/phones)
Good communication skills
Amenable to work onsite at Estancia, Pasig City
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Customer Service Representative