Discover your 100% YOU with MicroSourcing!

Position: Identity and Access Support Specialist

Location: Eastwood, QC

Work setup & shift: Onsite | Shifting

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Identity and Access Support Specialist, you will:

Provide Tier 1 technical support and issue resolution for Multi-Factor Authentication (MFA) setup, troubleshooting, and re-enrollment across Microsoft Entra ID and OneLogin platforms.
Process password reset requests securely and assist users with self-service password reset (SSPR) configurations and troubleshooting using ServiceDesk Plus.
Guide users through the setup, troubleshooting, and re-registration of the Microsoft Authenticator application.
Verify user identity using approved protocols before executing resets and access changes.
Maintain and update technical support documentation and knowledge base articles for identity and authentication procedures.

What You Need

Non-negotiables

1–3 years of experience in IT support or identity management
Familiarity with Microsoft Entra ID and OneLogin administration
Experience using ServiceDesk Plus or similar ticketing platforms
Strong understanding of authentication protocols and identity lifecycle
Excellent communication and customer service skills

Preferred Skills/expertise

Experience with SSO, conditional access policies, and identity governance
Technical certifications such as Microsoft Certified: Identity and Access Administrator or equivalent
Knowledge of security compliance standards

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply