THE POSITION

Are you passionate about turning employee feedback into actionable insights and improving the employee experience Join us as a Senior Specialist, Survey Administration, where you will play a key role in delivering and managing Employee Experience (EX) survey services through the Qualtrics EX platform.

In this role, you will partner with global stakeholders to design, administer, and optimize employee listening programs, translating data into meaningful insights that support business decisions. You will be responsible for end-to-end survey delivery, platform administration, reporting and analytics, stakeholder support, and continuous process improvement to ensure operational excellence and a seamless user experience.

Working closely with GBS HR Process Management, you will help ensure that Qualtrics EX surveys are delivered with high quality and in alignment with global standards and governance.

If you're passionate about leveraging employee feedback to drive meaningful change, we'd love to hear from you.

Duties and Responsibilities

Partner with stakeholders to understand business requirements and provide expert guidance on the effective use of the Qualtrics EX platform and employee listening solutions

Design, configure, test, and launch Employee Experience (EX) surveys, ensuring alignment with business objectives, global standards, and survey best practices

Lead survey administration activities, including user access management, survey communications, lifecycle management, and governance of approved survey templates and questionnaires

Coordinate and support User Acceptance Testing (UAT), troubleshoot platform and survey-related issues, and ensure timely resolution of operational concerns

Monitor survey quality, participation rates, response metrics, and key performance indicators (KPIs) to drive program effectiveness and continuous improvement

Develop and maintain dashboards, reports, and analytics to provide actionable insights and support data-driven decision-making

Maintain process documentation, knowledge resources, and standardized operating procedures while identifying opportunities to improve efficiency and user experience

About our future employee

Bachelor's degree in Human Resources, Psychology, Business Administration, Information Systems, Statistics, or a related field

Minimum of 3 years of experience in Employee Experience, HR Operations, HR Technology, Survey Administration, People Analytics, or a related discipline

Hands-on experience administering employee survey platforms, with mandatory experience in Qualtrics Employee Experience (EX)

Proven experience in stakeholder management, business requirements gathering, and translating business needs into technical solutions

Strong analytical skills with experience in data reporting, dashboard development, and Microsoft Office applications, particularly Excel, PowerPoint, and Word

Excellent communication, problem-solving, and collaboration skills, with the ability to work effectively in a global and multicultural environment

Knowledge of survey methodologies, employee listening programs, and survey lifecycle management is an advantage

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more Visit https://www.boehringer-ingelheim.com

Sr. Specialist, Employee Experience Survey Administration