Core Responsibilities

Administer and continually improve the business central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
Provide support for users across central business applications including incident response, incident management and root cause analysis.
Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
Support our security program with the maintenance of security related activities including investigations and best practices.
Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
Maintain the security posture of end user devices including vulnerability management
Manage the internal service desk ticket queue with the wider team
Supporting the team with a variety of internal IT projects
Deployment and management of security tools to end user devices
Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

Requirements

At least 3 years of experience in a similar role
Strong experience configuring and managing Google Workspace to Google best practices
Demonstrable knowledge of deploying and managing an EDR platform
Deep technical knowledge across a variety of SaaS services
An analytical and problem-solving mindset
A positive attitude and a willingness to learn
Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
Strong communication and interpersonal skills
A proactive and detail-oriented approach to work.
The ability to explain technical concepts to non-technical audiences
Autonomous working capability while also working as part of a team
Agile mindset with the ability to adapt to changing priorities and requirements.

Desirable Skills & Experience (Optional):

Experience managing and administering a scaled public cloud instance, preferably GCP.
Administration knowledge of Qualys and Workspace One.

IT Systems & Support Specialist (SysAd)