Sales Support Officer

Broker Engagement, Accreditation & Business Development Support

Innovative Australian B2B Lender

Summary

We are looking for a confident, outgoing and proactive Sales Support Officer to support our Australian client, a growing provider of business finance solutions.

Working as part of the sales and broker support function, you will be a key first point of contact for finance brokers interested in learning more about our client's products or becoming accredited to introduce business.

The role combines inbound broker support, accreditation assistance and outbound business development activity.

You will respond to broker enquiries, explain the company's products and processes, assist prospective brokers through accreditation, and proactively contact brokers who may be interested in establishing a relationship with In2 Capital.

This position would suit someone who enjoys speaking with customers and business partners, is comfortable making outbound calls, and can build rapport quickly while providing professional and responsive service.

Key Duties

Act as a primary point of contact for inbound enquiries from finance brokers and other prospective introducers
Respond professionally and promptly to telephone and email enquiries regarding the company's lending products, processes and broker proposition
Explain the broker accreditation process and assist prospective brokers with completing the requirements necessary to become accredited
Follow up accreditation enquiries and applications to help ensure they progress efficiently through the onboarding process
Make proactive outbound calls to finance brokers and other prospective introducers who may be interested in doing business with In2 Capital
Introduce brokers to products and broker proposition and identify opportunities for further engagement with the Australian sales team
Build positive and professional relationships with existing and prospective broker partners
Maintain accurate records of broker enquiries, conversations, follow-up activities and accreditation progress within the client's systems
Coordinate with Australian sales, credit and operations teams where enquiries require further technical or credit-related assistance
Follow up prospective brokers at agreed intervals and maintain an organised pipeline of broker opportunities
Assist with general sales administration, broker communications and related support activities
Prepare or maintain sales activity reports and other information required by the sales team
Develop a sound working knowledge of our client's products, eligibility requirements and broker processes
Ensure all broker communications are professional, accurate and consistent with company procedures and regulatory requirements

Skills & Experience

Previous experience in sales support, customer service, business development, broker support or a telephone-based client service role
Experience within financial services, lending, banking, fintech, mortgage broking or commercial finance would be highly regarded
Confident and professional spoken English, with the ability to communicate effectively with Australian business customers and brokers
Comfortable handling both inbound enquiries and proactive outbound calls
Strong relationship-building and interpersonal skills
Ability to explain products and processes clearly and confidently
Good written English and professional email communication skills
Strong organisational skills and attention to detail
Experience working with brokers, introducers or other B2B referral partners would be advantageous

Attributes:

Outgoing, engaging and comfortable speaking with new people
Proactive and willing to initiate conversations rather than wait for enquiries
Commercially minded and interested in helping develop new broker relationships
Professional, courteous and responsive
Confident without being overly sales-driven or aggressive
Well organised and disciplined with follow-up activity
Able to build rapport quickly over the telephone
Positive, resilient and comfortable working toward activity and engagement targets

We are Offering:

Competitive salary commensurate with skills and experience
Attractive employee benefits and allowances
Sydney business hours, Monday to Friday (morning/day schedule)
Opportunity to work with a growing Australian business finance provider
A supportive and professional working environment
Long-term career development opportunities with ESC
Role is full time onsite in Ortigas.